2011년 8월 27일 토요일

Below is the article carried in Korea’s Top Gear, September issue.







Below is the article carried in Korea’s Top Gear, September issue.
The tyranny of Hyundai and Kia Group against the customer is never ending.
By misusing the fact that the law has loopholes, the tyranny is being aggravated day by day, and the nation(Korea)’s corporate, Hyundai and Kia Automobile group is differentiating the domestic and export cars in their sales.
Reverse discrimination, such as cost reduction that is way over the board, warranty discrimination, service, steel sheets, sales price condition is causing countless number of damages in Korea.
Below is a story about one consumer’s experience in Korea, after purchasing an automobile, and the current status of it.




Let’s hear his story!

There’s a person who has gone to the overseas motor show because of a car service problem. The side voicing out dissatisfaction, and the side that claims that they are proposing a solution according to the rule. As always, the gap between them does not seem to narrow.


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The fundamental cause of the problem arising from the purchaser of the automobile and the company is the difference in opinion. That difference does not seem to narrow at all. In most of the cases, the purchaser is the weaker side. When it comes to the solution of the problem, the purchaser does not have it their way. In another words, the company ends up getting the result that they want. Automobiles are made with defects in thousands of parts. This is the cause of the defect. Even if there are no defects, faulty parts are bound to arise in the manufacturing process. The problem is, even if a consumer is experiencing inconvenience because of these faults after spending tens of millions of won on the car, even if a serious problem is threatening the safety of the purchaser, there is no proper way to be helped. The companies hardly acknowledge the defects, and they are very passive when it comes to the exchange of cars. In the end, the purchasers spends the hard earned money, filling the pockets of the companies, while he, himself has to go through all kinds of inconvenience. The current issue involving the purchaser, who received the exchange for the Genesis Coupe, explicitly show a purchaser who is faced with these problems, and the insincerity of the company.


Chung Min Sang, who purchased Hyundai’s Genesis Couple, experienced a fall in the RPM after driving about 1,000 kilometers in 2 months and visited the Hyundai service center. Hyundai service center asked Mr. Chung to provide them with evidence that the RPM fell drastically, and Mr. Chung was able to submit the car’s black box video which showed the RPM dropping and even the engine dying. However, the Hyundai service center did not acknowledge this, and in turn, blamed Mr. Chung for inexperienced driving. Judging that it would be difficult to solve this problem through the official channel, Mr. Chung decided to perform a One-person demonstration at Seoul Motor Show, with the intention to inform the people about the unfair service. Through this, Hyundai promised to exchange the car, however, Hyundai did not keep the word for more than a month. In fact, they asked him to pay additional cost for the exchange.


This time, Mr. Chung decided to change the venue to Shanghai Motor Show for the One-person demonstration, and this was when Hyundai exchanged the car for a new car. However, the problem did not stop here. The exchanged car, too, had problems. There was a problem with the air-conditioning, there was a knocking phenomenon in the engine, and serious noise from the car itself and most importantly, there were dismantle traces found in the car that made him doubt that the exchanged car was not a new car.  Hyundai service center repeatedly claimed that the car was not a defect and that it was a new car. So, Mr. Chung has no choice but to bash up the car in front of the Hyundai service center. This is the status of this issue now. Mr. Chung posted this issue on the internet, using the nickname of “One-person demonstration,” and this created 2 reactions from people. One calling him brave for trying to seek the rights of a consumer, and the other calling him a black consumer.


When met with Mr. Chung, he was no different from other people. He did not have a strong background, and moreover, he didn’t have an extraordinary job which allowed him to voice out his opinions strongly. (Mr. Chung is currently helping his father’s business.) However, Mr. Chung’s previous job was involved in exporting second hand cars, so it can be said that he has a little knowledge about the problems of cars and defects. The reason why he was able to bring this issue forward was because he was able to analyze the problems of his car. He believes that anyone should find their own rights when faced with unfair situations. It all depends on whether the people act it out or not.


Behind the issue mentioned beforehand, there are more cases. The case whereby the police ordered him to get out of the Seoul Motor Show because it was causing serious damage to Hyundai, the case that Hyundai would report him and take legal actions against him for defamation, if he continues to demonstrate. The case that he received Dispute Settlement Co-operation request, and also the case that a few Hyundai service center employees visited his office telling him that they would file a suit, and so on. Mr. Chung’s methods might be extreme, but other than these extreme measures, there is no other way to settle this dispute.


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"I believe that anyone has the right to seek
Their rights when faced with unfair situations. Mr. Chung, too, believes so. However, it all depends on whether people act it out or not. The difference is that Chung has taken action actively.”
There’s no way that Hyundai would resolve this issue. The Customer Protection Agency has informed him to drive the car as it is, because they only have the rights to arbitrate in between the parties. Mr. Chung found this truth to be deplorable. It was pitiful that there were no consumers actively taking actions, and began to think that maybe a small change could be brought if small steps were taken.


Mr. Chung is currently requesting evidence for the dismantle traces, in another words, on the fact that Hyundai claims it to be traces which is naturally created in the manufacturing process.
However, Hyundai repeatedly explains that it is not a problem, and is delaying any sort of evidence. Mr. Chung just wants a valid explanation from Hyundai, or an apology from Hyundai, and if so, he would continue driving this car. He does not want any compensation (Mr. Chung has not requested for any kind of compensation, any kind of mental compensation or for the loss). However, Hyundai refuses to apologize.
Of course, it’s not possible to listen to one side of the story and judge the faults. The promotion department of Hyundai passed on their opinion. Hyundai said, “We have said that we would rectify the problem, and we are taking action in according to the principle,” and with regards to Mr. Chung’s claims, they said, “We are taking all the actions but we don’t know why he is doing this.” In each situation, they are counter arguing the facts bit by bit, and are claiming things that are totally different from Mr. Chung’s opinion.

Hyundai may be claiming that they are acting based on the principles, but in fact, in the shoes of the purchaser, it is not an appropriate resolution. This is where not only Mr. Chung but other purchasers who have experienced damages because of defects agree on.
The distance between the purchaser and the company is too big. The bigger problem is that there is no way to narrow this gap.

2011년 7월 7일 목요일

Your purchase of Hyundai/Kia motors' product becomes Koreans' bitter tears.

Your purchase of Hyundai/Kia motors' product becomes Koreans' bitter tears.











* I worked as a used car exporter and other car-related professional for 4 years.
I may not possess every detailed knowledge about a car, but I do have the ability to
recognize a car's accident history or conditions.







On March 2011, I purchased a Hyundai Genesis Coupe.
The car had trouble where the engine's RPM dropped for no reason.
The service center refused to fix the car and on-e day the engine died while I was driving.
Even after such incident, Hyundai blamed my driving skills for the event.
Not on-ly they blamed me, they threatened me utilizing law enforcement.

For that I performed an 1-man-demonstration against Hyundai during Seoul Motor Show.
Hyundai promised me for a replacement car during the motor show.
But after the motor show, they asked me to pay more money for the replacement.

After that, I flew to Beijing and performed another 1-man-demonstration against Hyundai at Beijing Motor Show.
Hyundai replaced my car after my actions at Beijing.



However, the car had several mal-functions and I requested for those to be repaired.
Hyundai refused to repair them and I performed another demostration.
However, Hyundai threatened me by saying that they will be responding to me according to the law.

To let the public know of the fact that Hyundai threatened me, I performed another demonstration.
Hyundai then acknowledged the malfunctions of the car except for the engine malfunctions.

The car seemed to have traces of reassembly, but I have not recieved any replacements nor any apologies from people who made me act as I do now and become how I am now.
In addition to this, there are no promise whether or not they will repair the car.




About 2 weeks ago, I suggested the following 3 conditions to solve this matter peacefully.



1. Apologize for the indident and repair the car(by the two people who caused all the trouble). I shall accept the car and apology.



2. If they cannot apologize,
Give me compensation for the money I pay to fix the car and for the value drop caused from the reassembly.
In this case, I shall accept the car without the apology.




3. If case #1 and #2 are both not take place, replace the car.




So far, Hyundai's responded that they will not accept any of the three conditions I suggested.
And along with that they did not admit that the engine had malfunctioned.

I quietly waited for 15 days.




After that, the press reported my incident was resolved peacefully.
I tried to reason with then to the end, but what they told me was 'destroy your car.'

From that response, I judged that it will be impossible to reason with them.
So, I voluntarily damaged my own car.





Backed by near 80% of the market share, Hyundai/Kia mortors had been discriminating its own countrymen
by using different warrenties, quality checking, sales conditions and steel sheets on domestic cars to export oversea cars.
From those differences, Hyundai/Kia motors is making excessive profits.

Hyundai/Kia motors have been using low unit priced/low quality parts in domestic cars dramatically increasing the malfunction rate among domestic cars.
Not on-ly that they don't repair their cars, they also bypass on people who died.
Hyundai/Kia motors uses weak steel sheets for their cars' chassis, resulting numerous accidents.



Hyundai/Kia motors is the 5th largest car manufacturer in the world, yet the company's profit is competing for top.
This is on-e evidence that proves what I have mentioned above.




I made a movie clip.
If you agree to any of what I have said above, or if you have any thought of giving me a hand after seeing the clip, please ignore this company.






Car consumers all over the globe,
One day when this company grows to a certain level in any market, there is a clear that story can happen in that market.



For many of the Korean victims including myself and for your own good, please join the boycott against Hyundai/Kia motors.






* Currently in Korea, there is not enough law or organizations to protect consumers from car related discriminations like mine.
If anything happens to me or to anyone around me, a movie clip prepared for this will be released.

I appreciate your patience to read through.





Thank you






http://minsangchung.blogspot.com








2011 Seoul motor show









2011 Shanghai motor show









Seoul Gwanghwamun Square










여러분의 현대 기아차 구입이 한국의 피눈물로 돌아옵니다
* 저는 중고차 수출업등 자동차 관련업종에 4년간 종사한 사람으로
차에 완벽한 지식까지는 없으나 가졌던 직업의 성격상
차량의 사고유무나 상태 만큼은 정확히 판별할줄 아는 사람입니다.




2011년 3월초 현대 제네시스 쿠페를 구매하여
rpm이 떨어지는 증상으로 사업소에서 수리를 거부받다 주행중 시동이꺼졌고

결국 이마저도 운전탓으로 돌리고 경찰을 동원해 협박을 하는 현대측의 행태에

한국 서울 모터쇼에서 1인시위를 하여 교환을 약속받았으나

모터쇼가 끝난후 현대측의 추가금요구에
중국 상하이 모터쇼에서 1인 시위를 다시 하여
결국 차량을 교환받았습니다


하지만 교환받은 차량의 추가 결함 발생으로
차량의 수리만을 요구했으나 또 한번 거부당해
다시한번 시위를 벌이다 현대측에서 법적으로 나오겠다는 협박을 당했고

협박당한 사실을 알리고 다시 국내에서 시위를 벌이자

현대측은 엔진을 제외한 나머지 부분의 결함을 인정하였습니다.


분해 흔적까지 의심 되었지만 재교환은 커녕
저를 이렇게 만든 사람들에게 사과도 받지 못하였습니다.


심지어 확실한 수리조차 약속받지 못하고 있습니다.



저는 보름전쯤 아래 세가지를 제시하여 원만한 해결을 유도 하였습니다.


1. 사과받은후 수리를 해줄경우 받아들이고 차를 타겠다. (저를 사지로 내몬 두사람)

2. 사과를 하지 못할경우

차량 수리시 발생되는 감가율과 분해 흔적으로 차량의 감가가 발생될시에는

그 비용 만큼만 배상하라. 그럼 사과를 받지 못해도 받아들이고 차를 타겠다

3. 1번과2번이 모두 안될경우 차량을 교환하라.


현대측은 이중 어떠한것도 들어줄수 없다는 답변을 하였고
심지어 엔진부분의 결함을 인정하지 않았습니다.


저는 보름이라는 기간동안 그저 기다렸습니다.


그뒤 언론에서는 저의 일들이 모두 좋게 마무리된것처럼 편집되었고
마지막까지 대화하려 하였지만
그들은 저에게 차량을 부수라는 답변을 하였습니다.


더이상 대화가 되지 못할것이라 판단하고
저에게 있던 이런 사실들을 알리려는 목적으로
저는 차량을 스스로 파손하였습니다.


한국에서의 80%의 독과점 시장을 악용한
현대,기아 그룹의 내수용과 수출용 차의
강판,워런티,QC,서비스,판매조건 등의 차별로
한국에서 엄청난 폭리를 취하고 있으며

단가를 후려친 저급한 부품을 끼우거나
부품 자체를 빼는 방법으로
원가를 지나치게 낮추어
결함발생률을 엄청나게 높이고

수리는 커녕 결함사고 발생시 나몰라라 하는것은 물론
강판의 강성이 지나치게 약한 위험한 내수용 자동차를 만들어
저뿐만이 아닌 수많은 피해자들이 속출하고 있습니다.

세계 5위 생산율인 현대 기아그룹의 순이익이 현재 1,2를 다투고 있다는것을 보시면
어느정도 납득이 되실겁니다.

혹시 이영상을 보고 저를 돕고싶은 생각이 조금이라도 생기신다면
저 기업을 외면해 주시기 바랍니다.


세계 모든 자동차 소비자 여러분
언젠가 저 기업이 일정수준 이상의 시장을 형성하게 된다면
세계 어디에서든 똑같은 일이 반복될것이라 장담합니다.


저와 대한민국의 수많은 피해 소비자들,
또 여러분 스스로를 위해 이 불매운동에 참여해 주셨으면 합니다.



*한국에는 자동차 소비자를 보호할 현실적 법률이나 기관이 턱없이 부족합니다.


만약 저와 제 주변 사람들의 신변에 문제가 생긴다면
미리 만들어둔 인터뷰 영상이 퍼져나갈것입니다.

감사합니다.

http://www.youtube.com/watch?v=GKshoaGDdzw&feature=player_embedded